Wave 2 · Content reliability

How to Check AI Has Not Made Everyone Sound Like They Agree

People often use AI to shorten meeting notes, interview transcripts, consultation responses or customer feedback.

The practical point

Use the steps below before you rely on an AI result or pass it to someone else.

1 Step 1

Keep the original material

Keep the minutes, transcript, notes or feedback that AI used. You need the original material to check the summary.

2 Step 2

Check each view

For every important opinion, ask:

  • Who said it?
  • What did they support or oppose?
  • What reason or evidence did they give?
3 Step 3

Check the shared points

Confirm that people really agreed on the points the summary calls common ground. Silence is not always agreement.

4 Step 4

Check disagreement and uncertainty

Look for concerns, objections, unanswered questions and people who did not express a view. These should not disappear just because they came from one person.

5 Step 5

Check the decision status

Make sure a suggestion has not become a decision, and that a discussion has not been described as unanimous approval.

Worked example

See it in practice

The source notes say:

  • Two people support testing AI for routine customer enquiries.
  • The complaints lead does not support using it for complaints.
  • Another person asks about staffing but does not state an opinion.
  • Everyone agrees that the source information needs improvement.

The AI summary says:

The team supports using AI for customer enquiries, provided safeguards are in place.

That summary is misleading. It hides the complaints lead’s objection and makes the staffing question sound like agreement.

A better summary says:

Two team members support a small test for routine enquiries. The complaints lead does not support using AI for complaints. A staffing question remains open. Everyone agreed that the source information needs improvement. No decision was made about complaints.
What good looks like

The summary can be shorter than the original material without pretending that different people said the same thing.

Prompt you can copy 
Summarise this material without making different views sound like agreement. For each important view, name the person or group, state what they support or oppose and give their reason. Separate shared points, disagreement, unanswered questions and decisions. Do not turn a suggestion into a decision.
Material:
[PASTE NOTES OR TRANSCRIPT]

Edit the words in square brackets before you use it.

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Published by the Nova9 editorial team. Last checked July 2026.