Write a customer update
Creates a clear update about changes, delays or service news.
Use this workflow when customers need to know about a change, delay, closure or service update. AI can make the message clearer, but the details must be exact.
Gather the date, time, affected customers, reason if appropriate, impact and next step. Decide whether the update should be reassuring, factual or action-focused.
Input: A shop has changed its collection hours for one week. Output shape: short update with what changed, when, who is affected and what customers should do.
Check dates, times, links, phone numbers and who is affected. Make sure the update does not create confusion or promise a fix before it is confirmed.
Support & Automation
Black-and-white cartoon hand making a raised index finger gesture
Enter the update details.
Cartoon hand making a peace sign with two fingers raised.
Ask AI to draft the message.
Black outline of a hand making the rock on sign on a white background
Check dates and contact details.

Copy this Prompt:

Write a short customer update about this change. Use UK English, keep it helpful and include the date, impact and next step.

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Nova9 tool of choice

Common mistakes

Forgetting the customer question: what does this mean for me? A good update explains the impact and the next step plainly.
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