Create a knowledge base article
Turns support information into a clear help article.
Use this workflow when support information needs turning into a clear help article. AI can draft the structure, but every step should be tested.
Describe the issue, audience, symptoms, solution, tools involved and any limits. Include links, screenshots or warnings that users may need.
Input: Help article for resetting a password. Output shape: title, who it is for, symptoms, steps, checks, warnings and when to contact support.
Test every step before publishing. Check links, screenshots, permissions and whether a beginner can follow the article without extra help.
Productivity
Black-and-white cartoon hand making a raised index finger gesture
Enter the issue and solution.
Cartoon hand making a peace sign with two fingers raised.
Ask AI to draft the article.
Black outline of a hand making the rock on sign on a white background
Test the steps before publishing.

Copy this Prompt:

Create a knowledge base article for this issue. Include title, who it is for, symptoms, steps to fix it, checks and when to ask for help.

White robot holding a chalkboard reading “As easy as 1-2-3” with NOVA on its screen

Nova9 tool of choice

Common mistakes

Publishing help content that has not been tested. A knowledge base article should solve the issue, not just describe it neatly.
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Nova9 Tool

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