Analyse customer feedback
Finds common themes in reviews, surveys or support messages.
Use this workflow when you have reviews, survey answers or support messages and want to see common themes. AI can organise feedback, but privacy and checking matter.
Remove names, emails and private details. Decide what you want to learn, such as common complaints, praise, service issues or ideas for improvement.
Input: 30 anonymised customer comments after a service change. Output shape: top themes, repeated issues, positive points, possible actions and examples.
Compare the summary with the original comments. Check serious complaints, one-off but important issues and anything that could affect customer trust.
Support & Automation
Black-and-white cartoon hand making a raised index finger gesture
Paste anonymised feedback.
Cartoon hand making a peace sign with two fingers raised.
Ask AI to group the themes.
Black outline of a hand making the rock on sign on a white background
Choose actions from the findings.

Copy this Prompt:

Analyse this customer feedback. Group it into themes, list the top issues and suggest practical actions we could take.

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Common mistakes

Only looking for the biggest theme. A small number of serious comments can matter more than a large number of mild suggestions.
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